Get fast, affordable healthcare from Higginbotham Family Clinic, a family practice and women’s clinic in Malvern. We pride ourselves on offering quality care for people of all ages and walks of life. This includes a multitude of services such as well-child checkups, school and sports physicals, DOT (Department of Transportation) physicals, and preventative health screenings for adults and seniors.
New patients are required to present a copy of their insurance card, a photo ID, and a list of all medications. We accept all major insurances, Medicare, Wellcare, Care Improvement Plus, Arkids, Blue Cross Blue Shield products, United Healthcare, Cigna, Aetna, Amco and Firsthealth products. To verify other insurance carriers, please contact the customer service number on your insurance card to verify benefits. At Higginbotham Family Clinic, we do our best to accommodate all of our patients.
The staff is here to help you in any way we can. Please check in with the receptionist before and after you visit with the doctor. The receptionist will assist you in making appointments and will schedule any necessary diagnostic testing. The receptionist will also respond to your questions and refer you to the appropriate staff member for additional information.
Billing and insurance matters can sometimes be difficult. If you have any problems in these areas, please call our on-staff payment counselor for assistance.
Keep the receptionist informed of any change in your address or phone numbers. We need this information in case we must reach you for a medical reason, scheduling problem, or billing matter.
If problems occur that are difficult or unusual, please do not hesitate to call the administrator.
We make every attempt to schedule appointments for the convenience of our patients. Sometimes appointment schedules change because of an emergency. Circumstances like these occasionally cause all or part of the day’s appointments to be rescheduled. We will reschedule your appointment at the earliest time available.
If you need to cancel or reschedule an appointment please do so 24 hours prior to the scheduled appointment. You can also accomplish this via the patient portal with your secure login.
A special word from Higginbotham Family Clinic...Our clinic is OPEN and accepting patients. The health of our patients is our number one priority, and we are taking appropriate measures to keep our patients and staff safe while continuing to provide the highest quality of care.
Our check-in procedure has changed. Upon arrival in our parking lot, simply call the clinic (501-337-9994) to check-in from your vehicle. Remain in your vehicle until you are called. You will be greeted by a nurse for a brief screening at the front entrance before being escorted to an exam room. The screening consists of a temperature check and a few medical questions.
If you have a temperature and other symptoms associated with COVID-19, you will be asked to stay in your vehicle until escorted to one of our isolation rooms. You will be given specific instructions on what to do in this circumstance.
We are offering TELEHEALTH appointments. Through this service, you can speak with a provider via video call on your cell phone, tablet, or computer. Please call our office to set up a TeleHealth appointment.
We are still able to perform labs onsite; however, we are postponing some routine lab appointments, especially if you are seen via TeleHealth.
We are able to perform flu, strep, and COVID-19 swab tests from your vehicle. If you think you have been exposed to COVID-19 and develop a fever, cough, or shortness of breath, PLEASE CALL AHEAD so we can have a test kit ready.
During this uncertain time, you can rest assured we will continue to offer the same high level of care to you and your family. Please give us a call at (501) 337-9994 with any questions or concerns.
Helpful Contacts: Arkansas Department of Health 1-800-803-7847